Exctrend is committed to protecting your privacy and personal information when you browse the website or use any of its services related to the sale of medical products and supplies. The Exctrend platform is operated from within Egypt and is subject to the data protection laws in force in that country.

Our Commitment to Protecting Your Personal Information 

• Full name, email address, and phone number.
• Delivery address.
• Payment information such as: type of payment card and billing details.
• Order history and details of purchased products.
• ID number / tax number (if required by local law).
• Additional information about your use of the website (such as IP address, device type, geographic location, your visits, and the pages you have browsed).
  
  

Purpose of Collecting Information

• We use your personal data for the following purposes:
• • To complete purchases and handle delivery.
  • To send notifications related to your order, such as order confirmation, shipping status, or payment invoices.
  • To provide better technical support and customer service.
  • To improve the user experience and personalize offers and products that suit you.
  • To send promotional offers or stock alerts, if you have agreed to receive them.
  • To comply with local legal and regulatory requirements.
    
    

Protecting Your Information

• • Exctrend implements strict technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, damage, or loss.
  • We also commit to the following:
  • • Not selling or renting your personal data to any third party.
    • Not sharing your credit card information with any external party.
    • Retaining your data only for the period necessary to fulfill the purposes outlined in this policy.

Sharing Data with Third Parties

We may share your data with specific parties in the following cases:

• With shipping and delivery companies to fulfill your order.
• With secure payment service providers.
• With our technical partners to ensure a smooth experience on the platform.
• With official authorities if required by law.
• With our internal customer service team to provide support and assistance.

All parties we work with are bound by confidentiality agreements and are obligated to use your data only for the specified purposes.

External Links

The Exctrend website may contain links to third-party websites (such as payment or shipping services). We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.

Your Responsibility as a User
By entering your own data or someone else’s data on our platform, you acknowledge that you have obtained their consent (when required) and bear full responsibility for the accuracy and correctness of the information provided.

Updates to the Privacy Policy
We reserve the right to modify this policy at any time. Users will be notified through the website or via email. Your continued use of the platform after any changes will be considered as implicit acceptance of the updated policy.  

 Contact Us
For any inquiries regarding the Privacy Policy or to learn how to modify or delete your data, please contact us at:

📧 Email: info@excetrend.com

📞 Phone: +201211160168